Patient Experience Framework

Headwaters' Patient Experience Framework is the master plan of our commitment to high quality, patient-centred care. The framework guides how we create an exceptional patient experience strategy throughout the organization.   

The Patient Experience Framework is made by and for Headwaters patients, providing a formal structure by which exceptional patient experience is defined, measured, and delivered. The outcomes of the framework lead to overall improved patient experiences.  

The framework is built upon our foundations, which includes governance and leadership support, 24/7 high quality care, engaged teams, patient and community collaboration and partnership, and patient-focused quality improvement.