New Partnership to Improve Patient Care for Seniors in Dufferin County

Orangeville, ON. (February 7, 2025) – Headwaters Health Care Centre and Dufferin Paramedic Services have entered a partnership with Toronto Grace Health Centre to help patients awaiting long-term care and minimize health issues for seniors living with chronic diseases in the community.

The Remote Care Monitoring (RCM) program provides eligible patients with 24/7 remote care monitoring using a variety of safety devices. The devices include two-way voice communication, fall and emergency alerts, geo-fencing, and outdoor locating via GPS. RCM utilizes both medical and non-medical monitoring to help with in-home care, including reducing slips and falls, monitoring of vital signs, preventing wandering, and providing medication reminders. 

“We’re excited to be expanding our existing program through this partnership with Toronto Grace Health Centre,” said Chief Gary Staples of Dufferin Paramedic Services. “This is an innovative program that will make a big difference in the lives of eligible patients, allowing them to stay at home in their communities longer or while waiting for long-term care.” 

Through the current Community Paramedic Program, Community Paramedics conduct scheduled wellness checks, safe home assessments, in-home bloodwork, and vital sign monitoring. The additional safety devices and monitoring services offered by the RCM program will enhance capabilities, improving healthcare outcomes for seniors, minimizing the demands on institutional long-term care and reducing emergency room visits for seniors through prevention.

Patients must be referred to the program by a healthcare professional or a social service agency involved in the patient’s care. 

Learn more about the Community Paramedic Program at https://www.headwatershealth.ca/cpp.

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About Dufferin County Paramedic Service
Headwaters Health Care Centre is the license holder for Dufferin County Paramedic Service (DCPS). It has a team of 70 paramedics across three stations and has its headquarters located in Orangeville with satellite stations in Shelburne and Grand Valley. It has been a provider of land ambulances for over 50 years, serving over 67,000 people across Dufferin County. DCPS is a leader in enhancing its community paramedicine program providing non-emergency community-based health care, working with Headwaters Health Care Centre and other hospitals in the region to support timely access to care and pre-hospital paramedic care.  

 
About Headwaters Health Care Centre
Headwaters Health Care Centre is an innovative hospital located in Orangeville, Ontario dedicated to quality patient-centred care together with our communities in Dufferin County-Caledon. In addition to providing acute and complex continuing care with a 24/7 Emergency Department, and extensive Ambulatory Care outpatient services, Headwaters is accredited with Exemplary Standing by Accreditation Canada, certified as a Breast Assessment Centre by the Ontario Breast Screening Program, and will be offering MRI services in early 2025. Headwaters is a cornerstone of health and wellness for the communities it serves, serving over 140,000 residents. It is one of the area's largest employers with over 800 staff, 200 physicians and six midwives and benefits from the dedication of over 200 volunteers.
 
Learn more at headwatershealth.ca and support the hospital at hhccfoundation.com. Headwaters is a proud partner in the Hills of Headwaters Collaborative Ontario Health Team

Media contact

Stephanie Mackenzie-Smith
Director, Communications and Public Affairs
Headwaters Health Care Centre
mediarelations@headwatershealth.ca
(519) 941-2410 ext. 2551